Thank you for shopping with us! We believe in keeping our shipping terms simple, transparent, and completely free of hidden costs. Below you will find everything you need to know about how your order is processed and delivered.
📍 Shipping Origin
All orders are packaged and shipped directly from Germany.
⏱️ Handling Time
- Processing Speed: 1 to 2 business days.
- Details: Orders are verified, packed, and handed over to our shipping carriers from Monday through Friday. Orders placed over the weekend or on public holidays will be processed on the next available business day.
🚚 Delivery Time
- Transit Window: 2 to 4 business days.
- Tracking: As soon as your package leaves our facility in Germany, you will receive a confirmation email containing a tracking link to follow your delivery in real-time.
💰 Shipping Cost
- Free Shipping: We offer 100% free shipping on all orders. There are no minimum purchase requirements and no surprise delivery fees added at checkout.
🛃 Import Fees & Customs Responsibility
- All-Inclusive Delivery: All import duties, taxes, and customs fees are prepaid by us.
- No Hidden Fees: We ship your package under DDP (Delivered Duty Paid) terms. This means you do not have to worry about paying any unexpected brokerage fees, local VAT, or customs bills upon arrival. The price you see at checkout is the final price you pay.
❓ Frequently Asked Questions
- Can I change my delivery address after ordering? Please contact our support team immediately. We can update your address as long as the order has not left our warehouse. Once it has been handed to the carrier, we can no longer modify the destination.
- What happens if my package is delayed? While our transit window is a reliable 2 to 4 business days, occasional weather or carrier bottlenecks can happen. Please check your tracking link for live updates, or reach out to our team if your package has stopped moving.