Last Updated: September 10, 2026
Welcome to The Formula House. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order with us, you agree to be bound by these Terms.
Please read these Terms carefully before using our website.
1. About The Formula House
The Formula House is an online retailer offering baby formula and related products.
Throughout these Terms, the words "we," "us," "our," and "The Formula House" refer to The Formula House. The words "you" and "your" refer to the customer or user of our website.
2. Eligibility and Use of Our Website
By using our website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction.
You agree to use our website only for lawful purposes and in accordance with these Terms. You may not use our website in a way that could damage, disable, interfere with, or negatively affect our website, services, or other users.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, packaging, availability, and other information displayed on our website are accurate and up to date.
However, product packaging, labeling, ingredients, and formulations may be changed by manufacturers from time to time. Images displayed on our website are for illustrative purposes and actual packaging may vary.
We recommend that customers carefully read the product packaging and instructions before use.
If you have questions about a product, please contact us before placing your order.
4. Important Product and Medical Disclaimer
The Formula House provides products for purchase but does not provide medical advice.
Information on our website, including product descriptions and educational content, is provided for general informational purposes only and should not be considered medical, nutritional, or professional healthcare advice.
Every child is different. Before starting, changing, or selecting a baby formula or feeding product, especially where a child has allergies, sensitivities, medical conditions, or special nutritional needs, please consult a qualified healthcare professional.
You are responsible for determining whether a product is appropriate for your child and for following all manufacturer instructions regarding preparation, storage, and use.
5. Orders and Acceptance
When you place an order through our website, you are making an offer to purchase the selected products.
After you place an order, you may receive an order confirmation email. This confirmation does not necessarily mean that your order has been accepted or shipped.
We reserve the right, where permitted by law, to refuse, cancel, or limit an order for reasons including, but not limited to:
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Product availability
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Errors in product or pricing information
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Suspected fraudulent activity
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Incorrect customer or payment information
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Orders that violate these Terms
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Orders that cannot reasonably be fulfilled
If we cancel an order after payment has been received, we will process any applicable refund in accordance with our policies and applicable law.
6. Prices and Payments
All prices are displayed in the currency shown on our website at the time of purchase.
We reserve the right to change prices, promotions, discounts, and product availability at any time without prior notice. Price changes will not normally affect orders that have already been accepted, except where an obvious pricing or technical error has occurred.
You agree to provide accurate and complete payment and billing information when placing an order.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
7. Shipping and Delivery
Shipping times displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by factors outside our control, including:
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Carrier delays
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Customs processing
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Weather conditions
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Holidays
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Incorrect or incomplete delivery information
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Other unexpected events
You are responsible for providing a complete and accurate shipping address. We may not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by you.
Please review our Shipping Policy for additional information about shipping, delivery, tracking, and any applicable import fees or taxes.
8. Import Duties, Taxes, and Customs
Depending on the destination and the products ordered, taxes, duties, customs fees, or other charges may apply.
Where our website specifically states that certain import fees, duties, or taxes are included, those terms will apply as described at the time of purchase.
Customers are responsible for complying with applicable laws and regulations relating to the importation, purchase, possession, and use of products in their location.
We are not responsible for orders delayed, rejected, confiscated, or otherwise affected by customs or government authorities where such circumstances are outside our reasonable control.
9. Returns and Refunds
Due to the nature of baby formula and other consumable products, returns may be restricted for safety, quality-control, and hygiene reasons.
We may only accept eligible returns in accordance with our Refund and Return Policy and applicable consumer protection laws.
Please do not send products back without first contacting our customer support team and receiving instructions.
Nothing in these Terms is intended to limit any rights you may have under applicable law.
10. Cancellations and Order Changes
We process orders as quickly as possible. If you would like to cancel or change an order, please contact us immediately.
We cannot guarantee that an order can be changed or cancelled once processing or shipment has begun.
If an order has already been shipped, any cancellation or return request will be handled in accordance with our applicable return and refund policies.
11. Product Availability
All products are subject to availability.
Although we make reasonable efforts to keep inventory information accurate, a product may occasionally become unavailable after an order has been placed.
If this happens, we may contact you regarding available options, including a refund or another appropriate resolution.
We reserve the right to limit the quantity of products available for purchase.
12. Intellectual Property
All content on our website, including text, graphics, logos, designs, images, product descriptions, website layouts, and other materials, is owned by or used with permission by The Formula House and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, republish, or commercially use our website content without our prior written permission.
Product names, trademarks, and brand names belonging to third parties remain the property of their respective owners.
13. Customer Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password.
You agree to provide accurate and current information and to notify us of any unauthorized use of your account.
We reserve the right to suspend or terminate accounts where we reasonably believe there has been fraudulent, abusive, or unauthorized activity.
14. Prohibited Activities
You agree not to:
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Use our website for unlawful or fraudulent purposes
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Submit false or misleading information
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Interfere with the security or operation of our website
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Attempt to gain unauthorized access to our systems or accounts
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Use automated tools to improperly collect information from our website
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Resell products in a manner that violates applicable laws or our policies
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Use our content without permission
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Engage in activity that may harm The Formula House, our customers, or our service providers
15. Limitation of Liability
To the fullest extent permitted by applicable law, The Formula House and its owners, employees, partners, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited under applicable law.
Your statutory consumer rights, where applicable, are not affected by these Terms.
16. Disclaimer of Warranties
To the fullest extent permitted by law, our website and services are provided on an "as is" and "as available" basis.
While we make reasonable efforts to maintain accurate information and reliable service, we do not guarantee that our website will always be uninterrupted, error-free, secure, or available at all times.
We do not make any warranties beyond those required by applicable law.
17. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, including payment processors and shipping providers.
We do not control third-party websites and are not responsible for their content, policies, availability, or practices.
Your use of third-party services may be subject to their own terms and policies.
18. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
19. Changes to These Terms
We may update or modify these Terms from time to time.
Any changes will become effective when the updated Terms are posted on our website, unless otherwise required by applicable law.
The "Last Updated" date at the top of this page indicates when these Terms were most recently revised.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, where permitted by law.
20. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable to The Formula House and its operations, subject to any mandatory consumer protection laws that apply to you.
Nothing in this section prevents consumers from relying on mandatory protections available under the laws of their country, state, or province of residence where such protections apply.
21. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.
Thank you for choosing The Formula House.